Account Deletion

1. How to Delete Your Account Yourself

You can delete your account from both the web dashboard and the mobile app:

• Web: Sign in at novarexi.com → Settings → Delete My Account
• Mobile app: Settings → Delete My Account

Your current password is required for security. Once confirmed, the account and its data are permanently deleted with no way to recover them.

2. Data That Is Deleted

When you delete your account, the following is permanently removed:

• Your account and user details (name, email, password hash)
• Your brand profiles and the images you uploaded to them
• Your generated, approved and published post records
• The connections and access grants for your linked social accounts
• Your subscription and usage records
• Your device and notification records and session data

3. Data That Is Retained and For How Long

Some records are kept independently of your account because the law requires it:

• Invoice and payment records: as required by tax and accounting law (10 years in Türkiye)
• Incident records needed for abuse or security investigations: at most 12 months

These records are never used for marketing and are deleted when the retention period ends.

4. Your Social Media Accounts

Deleting your account does NOT delete your accounts on social media platforms or posts that were already published. Novarexi only removes the connection and access grant on its own side. You can remove published content yourself on the platform concerned.

5. If You Cannot Access Your Account

If you are unable to sign in, you can request deletion by writing to support@novarexi.com from the email address registered to your account. Requests are completed within 30 days at the latest, once your identity is verified.