Refund Policy

1. Situations That Qualify for a Refund

Your refund request will be accepted if our Service fails to work due to a technical reason such as:

• Payment was received but access to the Service could not be provided
• The platform became unusable due to a systemic error
• A technical malfunction caused by the payment provider that we can verify

2. Situations That Do Not Qualify for a Refund

We are not obligated to issue a refund for subjective reasons such as:

• You didn't like the Service
• You feel it didn't meet your expectations
• You didn't find it useful enough
• You chose not to use it

In these cases, you may cancel your subscription at any time, but the amount you paid for the current billing period may not be refunded.

3. How to Submit a Refund Request

1. Log in to your account and go to Settings → Subscription

2. Click the "Request Refund" button

3. Select your request category (I experienced a technical issue / I'm not satisfied / Other) and write a brief description

4. Your request will be reviewed by our team and you will usually receive a response within 5 business days

4. Refund Process

Approved refunds are issued to your original payment method within our payment provider's processing timeframe (typically 5–10 business days). Refunds are not automatic — every request is reviewed and decided on by our team.

5. Your Legal Rights

Any mandatory withdrawal/refund rights granted to you by the consumer protection laws of your country always remain reserved and take precedence over this policy.

6. Contact

For refund requests and questions: support@novarexi.com or you can use the "Request Refund" feature within the app.